We pride ourselves on speed and service, so you can be confident that your order will be shipped quickly. In fact, most orders placed before 2pm EST will ship same day (M-F). Standard shipping arrives in 5-7 business days. Need your order faster? Choose Priority and your order will arrive in 2-4 business days.
|Continental United States
|Non-Continental United States
You may return new, unopened condoms and lubes within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We are unable to accept returns of adult toys due to federal regulations. If a toy is found to be defective within 30 days, we will replace the item with the same product at no cost.
You should expect to receive your refund within a maximum of four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Our address for all returns is:
UnderCover Condoms, 3104 Scioto Darby Executive Ct, Hilliard, OH 43026