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FAQ

  • Will my shipment be packaged discreetly?  Your order will be shipped in a plain envelope or box. The shipping label and outside of the package will have no reference to condoms or any other safe-sex related product. 
  • How do you protect my privacy? Our products are meant to protect you, and we protect your privacy. We will never sell any of your personal information including email addresses or phone numbers to any individual or entity outside of our company
  • What will it say on my credit card statement? All credit card and bank statements will simply show transactions from CBUS Ecommerce group, LLC, with no reference to condoms or other personal care products.
  • What is this "CBUS Ecommerce Group" charge on my credit card? CBUS Ecommerce Group, LLC is the parent company name of Undercover Condoms. We use this name on bank and credit card statements to ensure your complete privacy and discretion.
  • Where is my order? You can log into your Account to check the status of your order. If you have further questions, feel free to contact our Customer Service Team.
  • Can I pay using my FSA or HSA? Condoms are a valid use of FSA/HSA funds due to their role in STD prevention. Please contact your FSA/HSA administrator for more information about whether your products are eligible.
  • Where is your company headquartered? We are located in Columbus, Ohio. Our location is ideal for rapid distribution throughout the country.
  • How long have you been in business? We have been selling online since 1996. In that time we have served over 975,000 customers located in all 50 states and around the world.