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Undercover Condoms Customer Service

Undercover Condoms Help Topics

You will find helpful pages in the following categories. If you can't find the answer to your question, please don't hesitate to call us at 1-800-893-9105 or email us at service@undercovercondoms.com.

Shipping Information
   Our Shipping Information page answers frequently asked questions about shipping, including rates, estimated delivery times and policies.

How to Place an Order
   If you prefer not to order on-line, we also have a special Printable Order Form if you would like to fax or mail your order.

You can also place your order using a purchase order. First, you must complete a credit application and W-9. Upon credit approval, Undercover Condoms will contact you with your account number. You can place your order online (use phone/fax as a payment method), fax, email, mail, or phone.

Order Tracking Information
   Customers who have placed an order can track their order progress online using our Online Order Tracking page. You will need to remember the email address used when you placed the order and the zip code used as the billing address for the order to view tracking information. Quick tracking links are also included in most customer service email messages that you will receive.

Merchandise Returns
   We hope that you are completely happy with all the products you have purchased, but if you would like to return items that you have purchased, please read our Return Policy.

Contact Undercover Condoms
   There are several ways to contact the staff at Undercover Condoms.

Email Addresses:

Customer Service:   service@undercovercondoms.com
Sales and Questions:   sales@undercovercondoms.com
Marketing:   marketing@undercovercondoms.com

Toll-Free Phone:   1-800-893-9105 (M-F 10:00am - 7:00pm EST)
Local/International Phone:   614-629-9930
Fax Number:   614-527-8565

Mailing Address:
Undercover Condoms (or PCPD, LLC)
2177 Westbelt Dr.
Columbus, OH 43228

Copyright© 2015 Undercover Condoms
A Division Of PCPD, LLC

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