Frequently Asked Questions
You will find helpful information in the following frequently asked questions. If you can't find the answer to your question, please don't hesitate to email us at [email protected]
Will my shipment be packaged discreetly?
Your order will be shipped in a plain envelope or box. The name on the return address label will say "CBUS Ecommerce Group, LLC" only. No reference to condoms or any other safe-sex related product will be visible on the outside of the package.
INTERNATIONAL CUSTOMERS: We are required by Customs to label International orders as "Personal Contraceptives," and assign an accurate value to the package. This is required by law, and we are sorry for any inconvenience that this may cause.
Can I Pay By Check Or Money Order?
Undercover Condoms only accepts Visa, Master Card, American Express, Discover,PayPal and Amazon Payments as forms of payment. We do not accept checks or money orders.
Can I use a Purchase Order?
Yes, you can use a purchase order. First, you must complete a Credit Application and W-9. Upon credit approval, Undercover Condoms will contact you with your account number. You can place your order by phone, fax, email or by mail.
Do you handle bulk sales or give bulk discounts?
We do have bulk prices on select condoms that we sell in bulk. You can find them by visiting our Bulk Pricing page. The prices listed there are already discounted for the bulk pack size so no additional discounts will be availiable. If you have any questions reguarding bulk pricing or wish to order more than the listed bulk quantities please email us at [email protected]
How Do You Protect My Privacy?
How Long Will It Take For My Shipment To Arrive?
Delivery time frames vary depending on your geological location and selected shipping method. For detailed shipping information, please view our Shipping Information Page.
What Is Your Return Policy?
Because of the nature of our products, we DO NOT resell any products that are returned to Undercover Condoms. We do not resell returned products to guarantee that our products are of the highest quality and safe for use. We hope that you never need to return any products purchased from us, in the case that you do, we offer a 30 Day Satisfaction Guarantee. Please note that all wholesale sales are final. Undercover Condoms does not accept returns on bulk orders. Please view our Returns Information Page for our complete returns policy.
What Will It Say On My Credit Card Statement?
Your credit card bill will simply have an entry for "CBUS Ecommerce Group, LLC", again no reference to condoms or other contraceptive related items.
What Is this "CBUS Ecommerce Group, LLC" Charge On My Credit Card?
CBUS Ecommerce Group, LLC is the parent company name of Undercover Condoms. We use this name on bank and credit card statments to ensure your complete privacy and discretion.
What If I Have Received The Wrong Items?
If you accidently receive the wrong items please email us at [email protected] and we will get the correct products shipped to you. If you receive the wrong bulk items please contact us and we will issue free return postage for the incorrect items.