Top FAQs for

• Where can I find shipping information?
  Our shipping page has all of the answers about rates, estimated delivery times and other shipping policies.
• Will my shipment be packaged discreetly?
  Your order will be shipped in a plain envelope or box. The shipping label and outside of the package will have no reference to condoms or any other safe-sex related product. View our discreet packaging page for more information.

  International Customers, we are required by customs to label international orders as "Personal Contraceptives" and assign an accurate value to the package. This is required by law, and we are sorry for any inconvenience that this may cause.
• How do you protect my privacy?
  Our products are meant to protect you, and we protect your privacy. We will never sell any of your personal information including email addresses or phone numbers to any individual or entity outside of our company. For more information about your privacy and how we protect it, view our Privacy Policy. All orders are shipped and packaged discreetly to protect your privacy per our discreet packaging guarantee.
• Can I use a purchase order?
  Yes, we do allow customers to use a purchase order as their primary payment method. You will first have to complete a W-9 Credit Application. You can then place your order online or by emailing our Customer Service Team.
• Can I pay by check or money order?
  Undercover Condoms does not accept checks or money orders as forms of payment. We do offer various payment method options including all major credit cards, Paypal and Amazon Pay.
• What will it say on my credit card statement?
  All credit card and bank statements will simply show transactions from CBUS Ecommerce group, LLC, with no reference to condoms or other personal care products.
• What is this "CBUS Ecommerce Group" charge on my credit card?
  CBUS Ecommerce Group, LLC is the parent company name of Undercover Condoms. We use this name on bank and credit card statments to ensure your complete privacy and discretion.
• How can I upgrade to faster shipping?
  Contact us as soon as possible and we'll let you know if we're able to upgrade your shipping.
• How can I contact you?
  You can contact us by email or sending a quick message via the message form.
• I'm not satisfied with my product. Can I return it?
  Yes, as long as it is within 30 days. Contact our Customer Service team for more information.
• My product is defective. Can I return it?
  Of course! You can return a defective product to to 30 days afer the ship date. You can see more return information by viewing our Return Policy.
• What if I find a better price on another website after I bought from you?
  We'll happily price match products from authorized online retailers up to seven days after the purchase date.
• Where is my refund?
  It may take up to 10 business days for a credit to show on your account depending on your banking institution. If you have not received your refund after 10 business days, please contact our Customer Service Team.
• Where is my order?
  You can log into your Account Dashboard to check the status of your order. If you have further questions, feel free to contact our Customer Service Team.
• What if I have received the wrong items?
  If you accidently receive the wrong items please contact our Customer Service Team and we will get the correct products shipped to you.
• Do you offer condom samples?
  We do not offer any condom samples outside of special promotions we may run.
• How long do I have to return or exchange my products?
  You have 30 days from the delivery date to return or exchange your products. To learn more, visit our returns page.
• How do I cancel my order?
  You can cancel your order before it ships, visit the Account Orders page. Find the order you want to cancel and click "Details". On that page, you will see a "Cancel Order" button for your order it it hasn't been shipped. If you do not see that option, you can contact our Customer Service Team as we might be able to retrieve your order before the shipping carrier picks up for the day. However, we cannot guarantee this.
• Do you ship internationally?
  Yep, we ship to nearly 100 countries. Check out our shipping page or shoot our Customer Service Team an email to make sure we can get you what you need.
• How do I use a coupon code on my order?
  During checkout, you'll see a "Promo Code" textbox. Simply enter your coupon code, submit and enjoy more savings.
• Do you offer bulk sales or wholesale discounts?
  Yes, we offer condoms that are available in bulk cases (1,000 condoms per case) in most brands. You can find the condoms we offer in bulk quantities by visiting our bulk condoms page. The prices listed are already heavily discounted for the bulk pack size so no additional discounts will be available.
• How long does it take for my order to arrive?
  98% of all US orders arrive within the 5-7 day delivery time stated on our shipping page. However, the vast majority of orders that are shipping from stock will arrive significantly sooner.
• Undercover Condoms Return Policy
  Undercover Condoms has one of the most customer friendly return policies in the online personal care industry. If for any reason, you are unsatisfied with your order, Undercover Condoms offers a 30-Day Satisfaction Guarantee so you never have to worry size, color, product defects, or even if you're just unsatisfied with the product purchased.
• Can I pay using my FSA or HSA?
  Condoms are a valid use of FSA/HSA funds due to their role in STD prevention. Please contact your FSA/HSA administrator for more information about whether your products are eligible.
• Where is your company headquartered?
  We are located in Columbus, Ohio. Our location is ideal for rapid distribution throughout the country.
• How long have you been in business?
  We have been selling online since 1996. In that time we have served over 975,000 customers located in all 50 states and around the world.