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Customer Service

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Shipping Information

Our Shipping Information page answers frequently asked questions about shipping, including rates, estimated delivery times and policies.

How To Place An Order

Placing an order is quick and easy. Simply browse the website and add products to your shopping cart. Once your done adding products to your cart, click the "Proceed to Checkout" button on the shopping cart page. Previous customers can login to their account for a quicker checkout and new customers can quickly enter their Billing and Shipping information. You'll select your shipping method and then your choose your preferred payment method. After entering your payment your order will be completed.

We also allow customers to use purchase orders. First, you must complete a Credit Application and W-9. Upon credit approval, we will contact you with your account number.

Order Tracking

Customers who have placed an order can track their order progress online using our Online Order Tracking page. You will need to know your order number and the zip code used as the billing address for the order to view tracking information. You can also view tracking information by logging into your account and viewing the "Orders" tab. Quick tracking links are also included in most customer service email messages that you will receive.


We believe that you will be happy with your purchase from Undercover Condoms. We make every effort to provide you with high-quality products and outstanding customer service.

We are so confident in our people and products that we provide you with our 30-Day Satisfaction Guarantee. If you are not 100% satisfied with your purchase, just email our friendly Customer Service Team [email protected] for a Return Authorization. Then, simply return the item in its original condition, including all tags, packaging and accessories and you will receive a prompt exchange or refund.

View our Full Returns Policy

Privacy Policy

At Undercover Condoms we take security and privacy seriously. Know that you can rely on the following when shopping with us:

  • We safeguard all of your personal information with SSL (Secure Sockets Layer) when sent over the internet. SSL encrypts your information so it cannot be read in transit by a third party.
  • We use the latest procedures and data protection to ensure that your personal information is secure.
  • We will never sell your email, phone number, or any other of your personal information to any individual or entity outside of our company.
View our Complete Privacy Policy