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Undercover Condoms FAQ

Undercover Condoms answers all of your Frequently Asked Questions

You will find helpful information in the following frequently asked questions. If you can't find the answer to your question, please don't hesitate to call us at 1-800-893-9105 or email us at service@undercovercondoms.com

Will my shipment be packaged discreetly?
  

Your order will be shipped in a plain envelope or box. The name on the return address label will say "PCPD, LLC" only. No reference to condoms or any other safe-sex related product will be visible on the outside of the package.

INTERNATIONAL CUSTOMERS: We are required by Customs to label International orders as "Personal Contraceptives," and assign an accurate value to the package. This is required by law, and we are sorry for any inconvenience that this may cause.

What Will It Say On My Credit Card?
  

Your credit card bill will simply have an entry for "PCPD, LLC", again no reference to condoms or other contraceptive related items.

Can I Pay By Check Or Money Order?
   Undercover Condoms only accepts Visa, Master Card, American Express, Discover, and PayPal as forms of payment.
Can I use a Purchase Order?
   Yes, you can use a purchase order. First, you must complete a credit application and W-9. Upon credit approval, Undercover Condoms will contact you with your account number. You can place your order online (use phone/fax as a payment method), fax, email, mail, or phone.
How Do You Protect My Privacy?
   Our Products Protect You, We Protect Your Privacy.
  1. We will never sell your email, phone number, or any of your other personal information to any individual or entity outside of our company.
  2. Orders are Shipped and Packaged Discreetly
  3. Your Privacy is assured by TRUST-E
For more information on your privacy, please visit our Privacy Page
How Long Will It Take For My Shipment To Arrive?
   For detailed shipping information, please visit our Shipping Information Page.
What Is Your Return Policy?
   Because of the nature of our products, we DO NOT resell any products that are returned to Undercover Condoms. We do not resell returned products to guarantee that our products are of the highest quality and safe for use. We hope that you never need to return any products purchased from Undercover Condoms, in the case that you do, we offer the following return policy... If you are not happy with your order, you may return your order to us within 30 Days for a Store Credit. The credit is for the original purchase price minus any shipping fees. We DO NOT offer cash or credit card refunds for any SHIPPED orders. If you need to return an item please contact us. We will quickly issue a Return Authorization # and provide you with instructions on how and where to return your order. You must call for a Return Authorization # first. We are unable to accept returns without this number clearly marked on the outside of your package. Note: All wholesale sales are final. Undercover Condoms does not accept returns on bulk orders.

What If I Have Received The Wrong Items?
   Please contact Undercover Condoms at 1-800-893-9105 or email us at service@undercovercondoms.com, and we will ship you the correct product immediately.
What If I Have Received The Wrong Bulk Items?
   Please contact Undercover Condoms at 1-800-893-9105 or email us at service@undercovercondoms.com, and we will issue you return postage for the product.
What Is “PCPD,LLC” Charge On My Credit Card?
   PCPD, LLC is the parent company name of Undercover Condoms and PinkApple.com.

Contact Undercover Condoms
   If you have any more questions or can't find what you're looking for on the FAQ's page, there are several ways to contact the staff at Undercover Condoms.

Email Addresses:

Customer Service:   service@undercovercondoms.com
Sales and Questions:   sales@undercovercondoms.com
Marketing:   marketing@undercovercondoms.com
Phone/Fax:

Toll-Free Phone:   1-800-893-9105 (M-F 10:00am - 7:00pm EST)
Local/International Phone:   614-629-9930
Fax Number:   614-527-8565

Mailing Address:
Undercover Condoms (or PCPD, LLC)
2177 Westbelt Dr.
Columbus, OH 43228

All images and text Copyright 2002-2014 Undercover Condoms.
Product Trademarks are the property of their respective owners.
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